Hello , this news of the tour cancellation was very sad to hear. We are working around the clock to refund each and every person the money for the tickets they bought. Not one customer will be overlooked. In line with our terms and conditions of our site , you are guaranteed your money back from us. The tour is cancelled and your money will return. We cannot guarantee how long it will take for your card to show the credits and due to the very high number of ticket orders that need refunding , we are asking for you to give us a few days to get you all refunded but you are guaranteed this refund.
If you purchased your ticket before Jan 1 , 2010 for this concert , we shifted merchant services and therefore may need to issue you a check for your refund. Please email us for a call back. Below is the bands statement published 1 hour ago and thank you for using Enterthevault.com.
“As many of you know, [KAMELOT vocalist] Roy [Khan; full name: Roy Sætre Khantatat] has fallen ill and could not make the North American tour.
“We have been rehearsing like madmen here in Tampa — the band is tighter than ever and [previously announced replacement vocalist] Michael [Eriksen] from CIRCUS MAXIMUS is truly an amazing singer; if there is one male vocalist in this world who is on par with Roy, it is Michael! However, after today’s rehearsal, we all decided that we do not feel right about doing the North American tour as anything less than a 100% KAMELOT experience.
“We appreciate that many fans have waited more than two years for new material and to see us perform together.
“Our new album, ‘Poetry for the Poisoned’, represents a labor of love from us, and to present it at anything less than full strength seems a disservice to all involved.
“Though we will suffer financial losses on this late-hour cancellation, we still feel it’s the right decision for us as a band to make.
“We regret disappointing all those who worked so hard to shape this tour, and especially those fans who were still so willing to come through and support us despite Roy’s absence. We are humbled by that type of support, and we sincerely hope that our return in full-form KAMELOT strength will be more reward for your unwavering loyalty!
“We will reschedule all shows in the near future, once Roy is able to return.
“Refunds can be obtained at the point of purchase.
“To thank Michael for his effort, the band will still appear at the sold-out ProgPower [USA] festival, as a one-off show with him and many special guest singers from the festival.
“Again, we want to thank all of you for your amazing support!!